ABOUT US We Are Bakers
Equipping Bakers

IBIE show | Erika
Erika Team

Integrity, Trust & Empathy
Are Ingredients That Empower Bakers.

Our customer-centric philosophy emphasizes honesty, integrity, and long-term relationships. This is further proof of our commitment to being a trusted partner dedicated to empowering bakers of all sizes to achieve their goals.

Chefs in Kitchen Baking
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Relationships

We value building long-lasting connections with our clients, treating every partnership as the foundation for mutual success in the baking industry.

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Trust

With over 100 years of combined experience, our team ensures you can rely on us for industry-leading expertise and support, every step of the way.

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Integrity

We are committed to providing honest, reliable, and high-quality equipment solutions that meet the unique needs of your business.

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Service

From personalized consultations to ongoing technical support, we are dedicated to delivering exceptional service that exceeds your expectations.

Purchasing Process A customer-centric purchasing process

Since 1991, our dedicated and experienced team has provided a customer-centered approach to bakery equipment sales. This includes hands-on and virtual demonstrations, technical support, maintaining a comprehensive spare parts inventory, and delivering exceptional customer service both during and after the sales process. When purchasing equipment with Erika Baking Equipment, you can expect the following:

Inquiries

We receive your initial inquiry either via online or phone call and route your request to one of our experienced sales consultants for further assistance.

detailed discovery discussions

Our consultants review your initial inquiry and engage in a one-on-one dialogue with you to learn more about your process and equipment needs. This includes discussing your budget, product type, current production methods, and production goals.

hands-on & virtual equipment testing

Erika Baking Equipment also encourages equipment testing during the sales process. Our solutions-driven mission ensures that we always steer bakers towards the right piece of equipment (even when that means directing them towards a competing piece of equipment that is better suited for their needs.)

We offer both in-person demonstrations at the Baker’s Lab as well as virtual demonstrations. Regardless of the method, the demonstration process is supervised by our on-staff technical baker who provides greater insight into the demonstration process as well as your current production methods.

transparent & supportive purchasing

We make every effort to accommodate the unique needs of our clients and are dedicated to ensuring your purchase is simple and worry-free, without any hesitations or regrets. This includes clearly outlining our terms of purchase, providing written quotations, answering your questions, and aligning you with financing partners who can help secure your purchase. This is in addition to our mandatory equipment demonstration process which precedes any sale.

extensive post-purchase technical support

We understand that your purchase with Erika Baking Equipment is just the beginning of our relationship. We aim to provide exceptional customer service both during and after the sales process.

Our industry-leading technical support team includes:

  • Experienced, highly knowledgeable technicians
  • Parts & spares inventory
  • Remanufacturing operations
  • Troubleshooting via video conferences
warranty services

New equipment purchases from Erika Baking Equipment always include parts and labor warranty. These warranty terms are outlined in your quote.

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